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Because digital files arrive the moment payment clears, Etsy doesn't allow returns on them. If something doesn't open or isn't as described, message us before leaving a review, and we'll fix it or refund you.
Quick checks first
- Downloading on a phone? Use etsy.com in a browser, not the Etsy app. See where are my files.
- Google Sheets link asking for access? Choose Make a copy instead. See making your copy.
- Printout too small or cut off? Print at 100%. See printing at the right size.
Still stuck? Message us on Etsy with a screenshot.