Something not working?

Message the shop on Etsy with a screenshot. A person replies within a day, and we fix it or refund you.

Send us a message on Etsy with a screenshot of what you see. A person reads every message and replies within a day.

Go to our Etsy shop

Because digital files arrive the moment payment clears, Etsy doesn't allow returns on them. If something doesn't open or isn't as described, message us before leaving a review, and we'll fix it or refund you.

Quick checks first

• Downloading on a phone? Use etsy.com in a browser, not the Etsy app. See where are my files.
• Google Sheets link asking for access? Choose Make a copy instead. See making your copy.
• Printout too small or cut off? Print at 100%. See printing at the right size.

Still stuck? Here's how to reach us.